Privacy Policy

Last Updated: (January 18, 2024)


True Homes, LLC, and its affiliates and subsidiaries (collectively, “True Homes”, “Company”, “us”, “our”, or “we”) recognize that you may be concerned about our collection, use, and disclosure of your personal information. We respect your privacy and are committed to providing a transparent notice of our privacy practices.


This policy describes the types of information we may collect from you when you visit our website. This policy also covers information we collect about you when you contact us by phone or email. This policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information.


Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. This policy may change from time to time (see “Changes to Our Privacy Policy” below).


What information do we collect?


We may collect information from or about you in the following ways:


  • Information provided by you, such as your name and email address, and other personally identifying information. For example, when you contact us through the website or sign up for our newsletter.
  • Information is collected automatically as you navigate through the website. Information collected automatically may include usage details, domain address, IP addresses, internet browser, operating system, your internet connection, the equipment you use to access the website, and information collected through cookies and other tracking technologies (see “Cookies and Other Tracking Technologies” below for more details)


What do we use your information for?


  • Any of the information we collect from or about you may be used in the following ways:
  • To personalize your experience (your information helps us to better respond to your individual needs);
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
  • To present the website and its contents to you;
  • To notify you about changes to the website or any products or services we offer or provide through it;
  • To allow you to participate in interactive features on the website (your information helps us to better respond to your individual needs);
  • To enable communications to you regarding our services, such as sending emails and other communications for the purposes of providing you our products and services that you might be interested in;
  • To administer a contest, promotion, survey, or other website offering.
  • To fulfill any other purpose for which you provide it and in any other way we may describe when you provide the information; and
  • For any other purpose with your consent.


How do we protect your information?


We implement a variety of security measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Do we disclose your information?


We do not sell or trade your personal information. We may disclose information that we collect about you or that you provide us directly as described in this privacy policy:


  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties we use to support our business;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our website users is among the assets transferred;
  • To fulfill the purpose for which you provide it. For example, to process an inquiry or request regarding how we can work with you and your business;
  • For any other purpose disclosed by us when you provide the information;
  • With your consent.
  • We may also disclose your personal information:
  • To comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
  • To enforce or apply our Terms of Use, and
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


We may disclose aggregated information about our users and deidentified data or information that does not identify an individual.


Cookies and other Tracking Technologies


The website may use first-party and third-party “cookies,” as well as other tracking technologies. These technologies are used for record-keeping purposes, to ensure the website operates properly, to track how website visitors interact with the website, and for analytics purposes. Cookies are small files that a website places on a website visitor’s hard drive through their web browser. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you choose to refuse cookies, please note that some parts of the website may not function properly as a result.


Third-Party Links


The website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave the website and to read the privacy statements of any other site that collects personally identifiable information.


SMS Messaging Terms (SMS Product)


Program Name: True Homes SMS Assistance Program


Program Description: True Homes operates a live agent SMS service. When you text the SMS number on our website, you will be connected with a live agent who will assist you with your enquiry.


Message Frequency: Message frequency varies based on the nature of your enquiry and conversation with our agents.


Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.


Opt-Out: Reply STOP at any time to stop receiving messages. You will receive no further messages after opting out.


Help: Reply HELP at any time for assistance. You can also contact us at

info@truehomesusa.com


Data: Any information shared during your conversation is used solely to assist with your enquiry. We do not sell or share your information with any third parties for marketing purposes.


Children under the Age of 13


The website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the website. We do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us in one of the ways provided in the “Contacting Us” section below.


Changes to Our Privacy Policy


It is our policy to post any changes we make to our privacy policy on this page. We encourage you to check back periodically to see if the policy has been updated, which you can see by reviewing the “Last Updated” date at the top of the webpage.


Contacting Us


If there are any questions regarding this privacy policy, you may contact us via email at info@truehomes.com