A Comprehensive Guide to Your Frequently Asked Questions

Embarking on the journey to find your dream home can be both exciting and overwhelming. To assist you at every stage, True Homes has curated a comprehensive list of Frequently Asked Questions (FAQs) addressing common queries and concerns. This guide aims to provide detailed and transparent answers, ensuring you feel well-informed and confident throughout your home-buying experience.

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  • A kitchen with gray cabinets , white cabinets , stainless steel appliances , a large island and stools.

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  • A bathroom with two sinks , two mirrors and a walk in shower.

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Q: Where do you build?

A: True Homes takes pride in its strategic selection of diverse locations throughout the Carolinas. Our communities are meticulously planned and conveniently situated. For more information on the available locations, we encourage you to explore our website or visit our sales centers.

Q: Can you build on my lot?

A: Absolutely. True Homes offers the flexibility to build on your lot, providing a personalized touch to your home. Recognizing the uniqueness of each homeowner’s needs, we are committed to bringing your dream home to the location of your choice. Contact our team to discuss the possibilities and initiate your bespoke home-building journey.

Q: Are there different floor plan options available?

A: True Homes offers an extensive collection of over 90 distinct floor plans, with additional Lifestyles that allow for customization based on your preferences and lifestyle. Our floor plan personalization process is designed to cater to your unique vision.

Related: Our Floorplans

Q: What is True Space?

A: True Space embodies our commitment to optimizing the functionality and livability of your home. It involves intelligent design considerations, such as open floor plans to enhance connectivity and smart storage solutions. True Space ensures that every square foot serves a purpose, creating a living space that is not just aesthetically pleasing but also highly functional.

Q: How much flexibility do I have in modifying the floor plan or making structural changes?

A: Recognizing that your home should be a reflection of your style, True Homes offers a high degree of flexibility in modifying floor plans and making structural changes. Our team of experienced professionals collaborates closely with you to bring your vision to life while adhering to stringent quality and safety standards.

Q : What is the difference between a custom home and a semi-custom home?

A: A custom home is entirely tailored to your specifications, providing a unique design from the ground up. True Homes offers a balance between customization and predefined options, allowing you to choose the level of personalization that aligns with your preferences and budget.

Q: What options do I have for selecting finishes, fixtures, and materials?

A: True Homes recognizes the importance of details. We offer a diverse range of options for finishes, fixtures, and materials, enabling you to personalize your home’s aesthetic and functionality. Visit our design centers to explore a curated selection of high-quality choices, making the process of selecting elements for your home an enriching experience.

Q: What are the financing options available for purchasing a home with True Homes?

A: True Homes collaborates with several preferred lenders in the Carolinas to provide you with a range of financing options. Choosing a preferred lender with True Homes comes with significant benefits, including a 3.4x higher likelihood of closing on time, a 4.1x lower chance of finance delays, reduced deposits, local expertise, technological access, experienced loan officers, diverse financing options, and a $2,000 lender credit to offset closing costs or cash-to-close expenses.

If you have additional questions or require further clarification, feel free to reach out to our dedicated team. We’re here to assist you in building the True Home of your dreams. True Homes believes in empowering you with knowledge as you embark on the path to homeownership.

Where We Build

Charleston, SC Charlotte, NC Greensboro, NC High Point, NC Raleigh, NC Wilmington, NC Winston-Salem, NC

About True Homes

Founded in 2006, True Homes is a local Carolina-based semi-custom home builder dedicated to bringing the best new home designs, style, and value to North and South Carolina residential communities. Headquartered in Monroe, NC, True Homes has built over 20,000 homes in communities across Charlotte, Charleston, Triad, Raleigh, and Wilmington. Learn more about True Homes at TrueHomes.com.


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Read more from our blog:

By Megan Patterson April 25, 2025
Charlotte, NC — April 16, 2025 — True Homes is proud to announce an exciting series of wins at the 2025 MAME Awards (Major Achievement in Marketing Excellence), hosted by the Homebuilders Association of Greater Charlotte. The awards honor the industry’s most creative and high-performing achievements in marketing, design, and community impact—and this year, True Homes walked away with five distinguished honors. Rising Star of the Year: Brandon Gage Brandon’s drive, innovation, and leadership have made him a standout force within True Homes and across the industry. His commitment to digital marketing excellence has played a pivotal role in reshaping how True Homes connects with potential buyers. Brandon’s strategic vision and data-driven mindset have brought a renewed focus on traffic acquisition and lead quality, ensuring our sales team is equipped with qualified homebuyers ready to make their dream of homeownership a reality. Best Media: True Homes Broker Video Celebrated for its storytelling, strategic execution, and visual impact, our broker video powerfully communicates the value of partnership with True Homes. Created in partnership with Milesbrand , the video brings the fun and energy of animation to life while spotlighting our exceptional broker program—one of the most dynamic and engaging in the industry. It’s a creative expression of our commitment to empowering brokers and enhancing the homebuying journey. Community Outreach: True Homes Foundation Our mission to serve extends beyond homebuilding. The True Homes Foundation’s ongoing work in our communities has earned this incredible recognition, one that speaks to the heart of who we are. Best Website of the Year – TrueHomes.com Designed for modern homebuyers, our website merges style, simplicity, and strategic user experience to reflect the True Homes brand and promise. It stands at the forefront of projecting our brand message, offering an immersive, user-friendly experience that showcases the very best True Homes has to offer. This award is a testament to the dedication and collaboration of every member of the True Homes marketing team—an achievement truly earned together. Best Interior Merchandising of a Home Priced Under $500,000: Tillery Tradition A showcase of thoughtful design and exceptional style at an attainable price point, the Tillery Tradition model was brought to life through the creative brilliance of Paige and Spencer, who continue to set the bar for standout home presentation. “Winning five MAME Awards is an incredible honor and a humbling reminder of the passion and purpose that fuel our work every day at True Homes. From Best Website to Best Community Outreach and especially seeing our very own Brandon Gage recognized as Rising Star of the Year, these awards are a celebration of the heart, hustle, and creativity that define our marketing and merchandising teams. I’m beyond grateful for the opportunity to work alongside such talented individuals who pour so much life into everything we do. A heartfelt thank you to the Homebuilders Association of Charlotte for recognizing our efforts and giving us a platform to showcase the True difference. We’re just getting started!” said Kate Irving, Operations Partner of Marketing & Merchandising at True Homes on the teams’ unprecedented wins last week. These wins reflect the collective creativity, dedication, and teamwork of the people behind the brand. From digital innovation and media production to purposeful outreach and exceptional interior design, True Homes is proud to be a leader in crafting not only homes, but experiences that matter.
An artist 's impression of a large house with a large lawn in front of it.
By Megan Patterson April 11, 2025
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A kitchen and dining room in a house with a table and chairs.
By Megan Patterson March 28, 2025
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